📦 Delivery Information
We ship worldwide using Yodel, Royal Mail, Hermes.
Orders are usually dispatched within 24–48 hours.
Tracking details will be provided once your parcel has been shipped.
🔄 Returns & Refund Policy
Return period: Items can be returned within 30 days of delivery.
Condition: Returned goods must be unused, in original packaging, and in a resalable condition.
Refund process: Refunds will be issued once the returned items have been inspected and approved.
Exclusions: Certain items (e.g. personal care or hygiene products) may not be eligible for return due to health and safety reasons.
Return postage: If the item is unwanted, the buyer is responsible for return postage costs. If the item is faulty or incorrect, we will cover the return costs.
💬 Customer Support
Damaged Items:Please send us clear photos of the damage.
We will offer a replacement, repair, or refund where necessary.
Our team will respond within 24 working hours.
Incorrect Items
Contact us as soon as possible if you receive the wrong product.
We will arrange for the correct item to be sent promptly.
Change of Mind
If you decide you no longer want an item, you will need to cover the return postage.
A refund will be issued after the item has been returned and inspected.
Other Queries
For any other concerns, our customer service team is ready to help.
📩 Contact Us Business enquiries: sales@benzbag.com
Customer service: help@benzbag.com